Rule-Triggered Alerts

Know within seconds when a session needs you.
Or when it just landed you a customer.

Rule-Triggered Alerts watch every conversation your protege runs and notify you, by email or Slack, the moment a session matches a condition you defined. Escalation requests, knowledge gaps, lead-qualification thresholds, performance summaries. The protege doesn't drop the ball; you don't have to listen to every recording to find out.

Start with Basic ($50/mo)→Talk to sales about Enterprise→
Your protege runs sessions 24/7. You can't.

Why Rule-Triggered Alerts exist.

The point of the protege is that you're not in every conversation. But there are conversations you want to be in. The client who started asking about a custom engagement. The session where the protege hit a knowledge gap. The call where the lead-quality score spiked.

Without alerts, you discover those moments in the Monday-morning digest: three days too late. With Rule-Triggered Alerts, you find out in seconds. Slack ping. Email. Optional escalation hand-off back to your calendar.

Define conditions. Pick channels. Done.

How it works.

  1. Define a rule

    Use natural language ("notify me when a session asks about pricing for an engagement over $50K") or structured conditions (sentiment score below 0.3, lead-quality score above 0.8, specific keyword present, etc.). The platform supports both.

  2. Pick a channel

    Email (instant, with the session detail link), Slack (with a one-click "review session" button), or both. Per-rule channel selection.

  3. Iterate

    Every alert that fires is logged. You can refine the rule, mute it for a period, or escalate it to a per-session action (e.g., "auto-create a calendar slot for me to follow up with this client").

Anything the platform captures

What you can rule on.

  • Session signals— sentiment, engagement, lead-quality scores
  • Conversation content— keyword match, topic match, intent classification
  • Client behavior— return-client flag, foundation-subscription cadence, coupon used
  • Knowledge-base coverage— protege hit a gap it could not answer from KB
  • Billing events— high-revenue session, escalation request, churn risk signal
  • Refinement signals— protege delivered an answer the expert hasn't yet approved
What our team rules on

Example rules in production.

  1. Custom engagement over $50K

    Notify me when a session asks about a custom engagement over $50K. Slack ping, no auto-action. Drew or Alan review within the hour.

  2. Mid-session sentiment drop

    Alert me when sentiment drops below 0.2 mid-session. Triggers a follow-up email automation to the client and a Slack ping to the expert. Catches frustrated-client moments before they churn.

  3. KB gap on a published topic

    Email me when the protege hits a KB gap on a topic I've published about. Surfaces protege refinement opportunities; feeds the EPR-1 and EPR-2 refinement loops.

These example patterns are drawn from real internal Apex Replicant ruleset patterns. Verify with rule-service config before publishing.

Three tiers

Pricing.

AI-evaluation usage and rule limits scale with the tier.

  • Basic

    Basic

    $50/mo

    Up to 5 active rules, standard AI-evaluation volume.

    Best for: Solo experts running one protege.

    • Up to 5 active rules
    • Email and Slack channels
    • Natural-language and structured rules
    • Per-rule snooze and mute
    • Standard AI-evaluation volume
    Start with Basic
  • Most Popular

    Professional

    $150/mo

    Up to 25 active rules, high AI-evaluation volume.

    Best for: Multi-protege experts or small practices.

    • Up to 25 active rules
    • Everything in Basic
    • Rule families (per-protege, per-segment, per-topic)
    • High AI-evaluation volume
    • Per-session action hooks (calendar slot, follow-up email)
    Start with Professional
  • Enterprise

    Enterprise

    $500/mo

    Unlimited rules and AI evaluations.

    Best for: Sentinel + multi-team deployments.

    • Unlimited active rules
    • Unlimited AI evaluations
    • Custom-tuned AI evaluators
    • Shared rule libraries across teams
    • Audit-trail exports + SOC 2 Type II readiness controls
    Talk to sales

Rule-limit numbers (5 / 25 / unlimited) and AI-evaluation volumes are illustrative; tier prices are canonical. Verify with billing-service config before relying on the limit numbers for procurement.

FAQ

Common questions.

How fast do alerts fire?
Email and Slack alerts fire within seconds of the session event that triggered them: typically inside the live session itself, not post-session.
Can I mute a rule temporarily?
Yes. Each rule has a "snooze" control per-instance and a global mute toggle.
Can I write rules in natural language?
Yes. The Rule Service uses the platform's AI evaluator to parse intent. You can also drop down to structured-condition form for precision.
What's the difference between Basic and Professional?
Active-rule count and AI-evaluation volume. Basic suits a solo expert with a handful of high-value patterns. Professional opens the door to rule families (one per protege, one per client segment, one per topic).
Does the Enterprise tier come with SOC 2 attestation?
Enterprise customers get audit-trail exports and the underlying SOC 2 Type II readiness controls. Full SOC 2 Type II attestation is in audit; see /security for the compliance roadmap.
Can I share a rule with my team?
Yes. Rules are scoped per-expert by default; Enterprise tier supports shared rule libraries across teams.
Know when a session needs you

Stop reviewing the Monday digest.
Start hearing about it in seconds.

Start with Basic ($50/mo)→Talk to sales about Enterprise→